Pelouze PS20DL Internet Downloadable Digital Postal Scale, 9-1/2 x 8 Platform, 20-lb. Capacity Review

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(More customer reviews)I purchased the PS20DL for $103.00 in December of 2004. I used it for weighing gift packages to determine postage that I then ship to family and friends for birthday's and other holidays. It was never used for commercial purposes.For 18 months, I was very pleased with the scale.

In July, 2006, just 18 months from the date of purchase, the unit failed. About 3 minutes after turning it on, the LCD display goes blank, then shows strange characters and a loud, high pitched whistle can be heard coming from the base of the unit. I'm unable to weigh anything and the only way to turn it off is to remove the battery. I tried a new battery, and it still fails.

I contacted Pelouze customer support and Heidi Brannigan, of Pelouze Office Products, told me "This unit will need to be repaired. The warranty is one year from original date of purchase. We do not repair these units out of warranty." Since the unit is out of warranty, I asked Heidi if she at least knew what the problem was and if she could recommend a repair facility. Here's her response: "I am not sure what exactly is wrong with the unit. As I stated we do not repair this unit out of warranty nor do we know of any outside repair facilities."

I'm not happy that this scale only lasted 18 months, and that Pelouze offers no means of repair or support after 1 year. To them, $103 is disposable. To me, $103 is a lot of money.

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Product Description:
This versatile scale is designed to calculate cost of mailing/shipping letters and packages. Computes U.S.P.S. First Class, Priority, Express, Parcel Post and International rates. Owners get first rate download free when they register scale. Intended for private use only; not legal for trade.

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